Rm77 respects every player's privacy and is committed to protecting your personal information. This document transparently explains how we collect, use, store, and safeguard your data.
Rm77 values the privacy of every player who uses our platform. This Privacy Policy explains in detail how we handle your personal information — from how we collect it and why we need it, to the security measures we take to keep your data safe at all times.
This document applies to all rm77 platform users, including website visitors, registered members, and anyone who interacts with our services through any channel. By registering an account or continuing to use the rm77 website, you explicitly agree to the terms set out in this Privacy Policy.
We believe transparency is the foundation of trust. That is why rm77 strives to present this privacy policy in plain, easy-to-understand language — free from confusing legal jargon. If you have any questions after reading this document, our support team is ready to help.
Rm77 will never sell, rent, or disclose your personal data to third parties without your consent, except as stated in this Privacy Policy or as required by law.
Rm77 only collects information that is strictly necessary to provide a safe, fair and effective service to our players. The following are the categories of data we may collect:
Your personal data is collected through several channels as you interact with the rm77 platform:
| Collection Sources | Data Type | Collection Time |
|---|---|---|
| Registration Form | Name, email, phone number, date of birth | During account registration |
| KYC Process | Identity documents, bank statements, proof of address | During identity verification |
| Financial Transactions | Bank details, deposit/withdrawal records | Each time a transaction is made |
| Platform Activity | Game logs, sessions, clicks and navigation | Throughout platform usage |
| Cookies & Tracking Technologies | IP, device, user preferences | Automatically during browsing |
| Customer Support | Information provided during support interactions | When contacting support |
Rm77 has never purchased personal data lists from third parties. All data we hold is collected directly through your interactions with our platform.
Every piece of data we collect has a clear and legitimate purpose. rm77 uses your personal information for the following purposes:
Rm77 does not use your personal data for any third-party marketing purposes without your prior consent. You may withdraw consent for marketing communications at any time through your account settings.
Rm77 does not sell or disclose your personal data to third parties for commercial purposes. However, there are limited situations where data sharing may occur:
Rm77 works with selected third-party service providers to keep the platform running smoothly. All such providers are bound by strict confidentiality agreements and are only permitted to process your data for specified purposes:
Rm77 may be required to disclose your personal information when mandated by law, court order, or a legitimate request from Malaysian government authorities. This includes investigations related to money laundering, fraud, or financial crime.
In all data sharing arrangements, rm77 ensures that recipients are bound by data protection standards equal to or higher than our own.
Rm77 uses cookies and similar tracking technologies to enhance your experience on our platform. These technologies allow us to recognize you as a returning user, remember your preferences, and ensure the platform runs smoothly.
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the rm77 platform. Essential cookies cannot be disabled as they are critical to platform security and core functionality.
Rm77 does not use cookies to track your activity on other websites outside our platform. We do not engage in cross-site behavioral advertising.
Protecting players' personal data is rm77's highest priority. We implement multiple layers of technical and operational security to ensure your information is always protected against unauthorised access, loss or misuse.
In the event of a data breach affecting your personal information, rm77 will notify you within the stipulated timeframe and take appropriate remedial action. Your security is a shared responsibility — make sure your account password is strong and unique.
As an rm77 platform user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). rm77 fully respects these rights.
You have the right to request and receive a copy of all personal data we hold about you within a reasonable timeframe.
You have the right to request correction of any inaccurate or incomplete personal information in our records.
You may request deletion of your personal data, subject to applicable legal retention and compliance requirements.
You may object to the processing of your personal data for direct marketing or profiling purposes at any time.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.
In certain circumstances, you may request that we limit how we process your personal data while an issue is being resolved.
To exercise any of the above rights, please contact the rm77 privacy team via email at [email protected] or via the platform's live chat. We will process your request within 30 business days.
Rm77 only retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable law.
| Data Category | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout the active account period | Ongoing account management |
| Financial Transaction Records | 7 years | Financial law compliance |
| KYC Documents | 5 years after account closure | Anti-money laundering requirements |
| Platform Activity Logs | 2 years | Security audits and fraud detection |
| Support Communication Data | 3 years | Dispute resolution and service improvement |
| Analytics Cookie Data | 13 months | Platform usage analytics |
Once the retention period ends, your personal data will be securely deleted or anonymised so it can no longer be linked to your identity.
Rm77 reserves the right to update or amend this Privacy Policy at any time. Any changes will take effect immediately upon publication on this page with an updated revision date.
For material amendments that significantly affect player rights, rm77 will endeavour to notify affected players via their registered email or in-platform notification at least 7 days before the amendment takes effect.
It is your responsibility to review this page periodically. Continued use of the rm77 platform after any amendments constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns or complaints regarding how rm77 handles your personal data, we strongly encourage you to contact us directly.
Reach our support team via Live Chat on the platform. Available 24 hours a day, 7 days a week to address any privacy-related enquiries.
Send your written enquiry to our privacy team. We will respond within 3 business days.
[email protected]Please state "Privacy Inquiry" in the subject line of your message so we can direct your query to the right team more quickly.
Rm77 is more than just a gaming platform — we are a trusted partner. Here is our commitment to every player.
All data transmitted through the rm77 platform is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
The rm77 KYC process is designed to protect your identity. Identity documents are stored with full encryption and accessed only by authorised personnel.
Rm77 does not sell, rent, or trade players' personal data. Your information belongs to you — we only use it to improve your gaming experience.
The rm77 Privacy Policy is fully aligned with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are always upheld.
You can update personal information, withdraw marketing consent, request data access, or close your account at any time through your account settings.
Rm77 adheres to a strict data retention policy. Data that is no longer required is securely deleted in accordance with a set schedule and current industry standards.